One of America’s Largest Private Companies challenged us to migrate them from an aging and traditional CMS to the new-age Salesforce Commerce Cloud to unlock powerful features. Navigating the modern e-commerce landscape, with its shifting sands, demands a delicate balance between meeting market expectations and ensuring seamless operational efficiency. The company, well-aware of these demands, aimed to not only address present-day challenges but also lay a robust foundation for future growth.
SPX faced inefficiencies with their traditional inspection process, which relied on manual logging and documentation. Inspectors had to use paper-based forms, which were cumbersome, prone to errors, and delayed the reporting process. To address these challenges, Solvative collaborated with SPX to design and develop a robust mobile application tailored to their unique needs.
The Challenge
Manual processes and environmental barriers slowed inspections and report delivery.
Key challenges identified:
Paper Inefficiencies – Manual forms introduced delays and reporting inaccuracies.
Field Visibility Issues – Bright sunlight made traditional mobile apps unusable on-site.
Disconnected Workflows – Lack of system synchronization slowed backend processing and client reporting.
The Solution
A custom inspection app built for speed, precision, and harsh outdoor environments.
Key elements of the solution:
Sunlight-Optimized UI –
Monochrome interface ensured readability even under direct glare.
Structured + Annotated Input – Fast data entry with photo markup to pinpoint exact component issues.
Automated Reporting Engine – Instant PDF creation and report submission accelerated turnaround time.
Admin Intelligence – Dashboard with filters & analytics for better decision-making and trend insights.
The Result
Operational performance surged across reporting speed, accuracy, and field productivity.
50% Faster Reports – Time saved per inspection enabled +30 additional inspections monthly per inspector.
85% Accuracy Boost – Significant reduction in field-level reporting errors.
60% Operational Speed – Admin teams processed and acted on reports 3× faster.
Streamlined workflows reduced on-site data entry time by nearly 40%, allowing inspectors to focus more on accurate physical assessments rather than paperwork. With faster logging, photo annotations, and automated reporting, inspectors are now able to complete significantly more inspections per day—without compromising attention to detail.
The sunlight-optimized monochrome interface delivered a night-and-day improvement in field usability. Inspectors reported far less visual strain, faster navigation, and greater confidence that data was captured correctly. These enhancements led to a 90% satisfaction increase, reinforcing the solution as a must-have tool for their daily operations rather than a technical burden.
A fully digitized inspection ecosystem built to grow with SPX’s operations.
This transformation replaced outdated field documentation with a modern, tech-enabled process that improves reliability, strengthens admin insights, and enhances user experience in the most demanding environments. Solvative delivered a scalable platform that supports future expansion while ensuring inspections remain accurate, fast, and stress-free.
Solve Forward Journal
What does it mean to Solve Forward®? For over 15 years, Solvative has been helping our customers Solve Forward, creating innovative solutions that drive real business outcomes. We’re Solving Forward and taking our customers’ businesses to the next level. Solving Forward is a journal from the front lines of business innovation and transformation, with in-depth insights and experiences of our Solvers.
