Turn Every Support Text into a Resolved Ticket. Automatically.

Connect Klaviyo and Kustomer to route SMS conversations in real-time, no manual triage, no missed messages.

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Your Team is Drowning in Unread SMS While Customers Wait.

Every SUPPORT text sitting in your Klaviyo inbox is a customer who feels ignored.

Agents manually copy-paste between two platforms
SUPPORT messages go unseen for hours
No audit trail, did anyone even reply?

Klaviyo SMS Inbox

Manual Mode

5 unread SMS messages

Alex M.

Need help urgently with my return

4h ago

Sarah K.

SUPPORT - nobody replied yet

4h ago

Tom B.

Is anyone there? I texted SUPPORT

4h ago

Dana R.

Following up again...

4h ago

Every Issue Tracked Through Resolution.

Six automations that replace hours of manual work every day.

Keyword Detection

The moment a customer texts SUPPORT, the integration fires instantly with no polling and no delay. The message is captured and a Kustomer conversation is created in under 2 seconds.

Real-time Message Routing

Every follow-up SMS from the customer routes directly into the correct Kustomer thread. Agents see the full conversation history without switching tabs or copy-pasting.

Automated Responses

As soon as a ticket opens, the customer receives an instant acknowledgment via SMS. No agent action required for the first touch. Response time drops to zero.

Closure Notifications

When an agent marks a Kustomer conversation as Done, an SMS is automatically sent to the customer confirming resolution. The loop closes without any manual follow-up.

Compliance Suppression

SKIP, PASS, STOP, and all Klaviyo opt-out and compliance keywords are detected and filtered before processing. They are never routed to Kustomer, ensuring full regulatory safety by default.

Idempotent Delivery

Every message is fingerprinted before processing. Duplicates are detected and dropped automatically with no double-tickets and no repeated notifications, no matter how many retries occur.

Four Steps. Zero Manual Work.

Klaviyo SMS Inbox+1 (555) 234-7890

01/04

Hi, I need help with my return

10:42 AM

Keyword detected, routing…

System log

Inbound SMS matched keyword SUPPORT

Triggering Kustomer webhook…

Your Support Team Deserves Better than Copy-Paste.

Set up in 5 minutes. No engineering required.

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Frequently Asked Questions

What is Connect Kustomer × Klaviyo?

Connect Kustomer × Klaviyo is an integration by solvative that connects your text marketing in Klaviyo straight to your support team in Kustomer. When a customer texts "SUPPORT" to Klaviyo, the Kustomer Klaviyo integration creates a Kustomer ticket in under two seconds with their full customer profile attached. That way, your support team has all the context they need to reply fast, and no message gets left unread in a marketing inbox. See the full case study for how this was built and deployed.

How does the Connect Kustomer × Klaviyo integration improve customer communication and handle SMS compliance?

Connect Kustomer × Klaviyo automates customer support from start to finish. Customers receive instant confirmations when they text SUPPORT, all conversations stay organized in a single Kustomer thread, and automated messages notify them when their ticket is resolved. The integration also automatically processes compliance keywords like STOP, SKIP, and PASS, ensuring opt-out requests are handled by Klaviyo and never routed as support tickets.

How is customer data handled and protected between Kustomer and Klaviyo?

Customer data is governed with enterprise-grade security and automated compliance controls. Solvative operates under rigorous ISO 27001 and SOC 2 Type II standards to ensure robust data protection across both platforms. To maintain strict regulatory adherence, inbound messages are automatically pre-screened to isolate opt-out keywords like STOP, SKIP, and PASS, preventing accidental ticket generation while safeguarding subscriber preferences.

How do I set up the Kustomer × Klaviyo integration?

What are the benefits of integrating Kustomer with Klaviyo?

The Connect Kustomer × Klaviyo integration by Solvative bridges marketing SMS and customer support into one continuous lifecycle. Inbound support inquiries automatically transition into active tickets within seconds, delivering immediate reassurance to customers. By equipping agents with complete profile histories within a unified workspace, your team accelerates resolution times while automated post-service notifications ensure a consistent, professional brand experience.

How can I automate support ticket creation from Klaviyo SMS messages?

Does support end once Connect Kustomer × Klaviyo is deployed?

No, for Solvative, deployment is a milestone not the finish line. Once your setup is complete, our partnership continues long after you go live. Through SolverCare, our team remains available to provide ongoing support, answer questions, make adjustments, and address any issues that may arise. Our goal is to ensure your integration continues to perform smoothly, reliably, and exactly as intended so you can move forward with confidence.